Tips & Tricks
Two tips that solve many problems.
I can't establish a connection?
1. Check if Bluetooth is enabled on your smartphone/tablet?
2. Does the power LED on the thermometer light up when you briefly press the start/power button?
3. If you still cannot connect to the GFOXX, perform a reboot. For older GFOXX devices, press and hold the activation button for approximately 20 seconds. The status LED will then flash four times. Rebooting is similar to restarting your mobile phone or PC. For the newer GFOXX Pro device, press and hold the Start and Stop buttons until the LED starts flashing.
4. Restart your phone or tablet; perform a complete restart.
5. If the GFOXX still cannot be connected, the operating time has apparently expired, or the battery is dead. Please refer to the specifications for the battery life of your specific GFOXX device.
6. If you believe the GFOXX is defective, please send it back to us and we will check it and send a free replacement.
The GFOXX cannot be synced?
If the GFOXX is active and displaying the correct temperature, but still won't sync, then the Bluetooth stack of the mobile device has "frozen." To fix this, a [unclear - possibly a specific action or procedure] usually helps.
A complete restart of the mobile device is recommended. In some cases, it may even be necessary to leave the device switched off for a day. This is related to the mobile devices themselves and not to the GFOXX devices. Alternatively, please use a different device to retrieve the data.